Submitted by AstraGrayOff t3_yvpv3z in iphone
I just got an iPhone 14 pro max and it isn’t working for some reason, I went to the store were I bought my iPhone from and they told me that the phone needs to update to ios16, I tried to return the phone but they told me I can’t so I went to the Apple website and couldn’t find how to return it for repair on the web, So what should I do with it?
Of course, that will be difficult if it’s not working
> I just got an iPhone 14 pro max and it isn’t working for some reason
What do you mean isn’t working?
And so far what actions have you tried to turn it on? Is it fully charged etc?
“They told me that the phone needs to update to iOS 16”
All 14’s come with iOS 16 out of the box. Which retailer did you buy it from? If it has an older iOS installed it’s definitely a fake iPhone and not a good one either.
What do you mean by “not working”? Is it not powering on? You need to be more specific if you want someone’s help.
It just restarts, You know the startup were it says hi in different languages? This one
It is charged for more than two days, It just every time I do the settings it keeps getting me back to the start, restarting and restarting so many times
I can’t open get thru the start settings, It’s a new phone
Alright in that case, I would recommend restoring it using a computer.
I tried that
Are there any Apple stores you could walk into?
Yes, Plenty, I will go to one right now if I in couldn’t get it done
Yeah it sounds a bit sus, I’d definitely go see Apple. They should be able to help
I will, But I do not think it is sus, The place I got my phone from was from a very known place, And I saw a TikTok of a couple facing the same problem, It might be a popular problem.
The weird thing is, the place you bought it from absolutely has to assist. They can’t just palm you off to the manufacturer - at least not where I’m from, that’s illegal
It is Legal where I live I guess cause it’s not the first time 🤷🏻
The place you bought it from is not helping? because this is not normal. Maybe post a picture of phone you have - and some reddit users can confirm it is not fake.
I did on my instagram, It’s not fake some said, I will go to an Apple Store this night to send it out for repair
Good Luck, Let us know how you make out.
Have you tried resetting -
I did, I saw how to do it on YouTube and didn’t work out
dRedz_ t1_iwfnanm wrote
Why isn’t it working? If they told you to update, did you? If not, go on Settings>General>Software Update