Viewing a single comment thread. View all comments

AaddeMos OP t1_iy7zwza wrote

Reply to comment by Particular_Raise_360 in Apple Care iPhone 13 - Do they repair or replace? by AaddeMos

Hi mate, it fell and it shattered the back, the screen is also damaged but not totally damaged

7

Particular_Raise_360 t1_iy7zz94 wrote

Yeah, they can definetly repair that.

5

AaddeMos OP t1_iy80vfz wrote

Thanks - the reason I asked is that, if they replaced it instead of repairing it I needed to transfer my data as I would have a new phone and lost the data otherwise

7

brizzodaizzo t1_iy816gu wrote

Back it up to a computer or iCloud before you bring it in (which u should be doing anyways).

12

iridescentsocks t1_iy9m2eq wrote

If front and back are damaged it will be replaced, but if they only did the back it’ll be erased anyway. Backup your data.

1

emu222 t1_iya9u1n wrote

Regardless of the repair or replacement, you should always have a back up, as repairs can go wrong.

1

Gorthaurl t1_iy9ubyh wrote

No, they’re not going to repair that. That’s two major repairs and they’re forced by the software to swap the phone.

Source: used to work there

3

doogm t1_iy8kgkc wrote

I'm pretty sure that Apple does what they call a rear system replacement for a shattered back on a 13. This retains the screen and the camera system from your phone and replaces Since you also have a shattered screen, it may be that they just replace the whole phone, but I'm not sure.

If they do a rear system replacement you will definitely need a backup.

3