iridescentsocks t1_iy9m73l wrote
Reply to comment by Josh_Butterballs in Apple Care iPhone 13 - Do they repair or replace? by AaddeMos
Current rate for front and back glass damage is 58$.
Josh_Butterballs t1_iya0h3o wrote
Friend who works at the store just confirmed with me front and back glass damage would just be a full unit swap and that would be $99 under apple care+ (USA). If just the rear, then it’s a rear system repair for $29 UNLESS they have AppleCare SERVICES which is basically just AppleCare through the carrier. In that case the rear system repair would be $99 as if they are swapping the whole phone.
iridescentsocks t1_iya2w14 wrote
If they told you it’s 99$ and they’re in the US they’re using the incorrect classification and damage rate. Front and back glass damage only is a 58$ replacement and has been available for over a year. They are correct that AppleCare Services doesn’t have the same benefits of the current AppleCare+ agreement.
Josh_Butterballs t1_iya7h05 wrote
He sounded pretty confident, but I’ll ask him about the $58 rate. I only asked him how much it would be for a cracked back and front
iridescentsocks t1_iyaa9ia wrote
If you’re interested in something you can see use the Get an estimate tool and it will provide you with that rate when selecting Cracked screen and back glass damage. That tool is relatively new and doesn’t seem to list the 12 and 13 for whatever reason even though they get the same repair options.
You can also see the “option” in the AppleCare+ terms and conditions with the keyword being and.
> For an iPhone with both screen and back glass damage, but no additional damage beyond the screen and back glass damage, including, but not limited to, a bent or dented enclosure, that would prevent Apple from replacing the screen and back glass on the Covered Device, separate Screen-Only and Back Glass-Only service fees will apply to the ADH Service.
The price isn’t listed there but it is 58$. Effectively 29$ + 29$.
Gorthaurl t1_iy9uqln wrote
It would be a whole unit replace, so 99$.
iridescentsocks t1_iy9wi3x wrote
Correct, and the going rate for front and back glass damage is 58$. It’s 29$ for front or back damage, 58$ for front and back, and 99$ for all other damage.
Gorthaurl t1_iy9x1w2 wrote
Not in my country at least. When there are two major damages that’s a whole unit replacement at 99€.
iridescentsocks t1_iy9yh5e wrote
What country is that? Do you not have eligibility for 29$ back glass only repairs either?
Gorthaurl t1_iy9zt4q wrote
Yeah we have it, but when there are two glass repairs we needed to change everything.
iridescentsocks t1_iya0ip5 wrote
Unfortunate. I don’t know of many regions that still charge 99$ for anything other than liquid or catastrophic damage.
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