Apple Care iPhone 13 - Do they repair or replace?

Submitted by AaddeMos t3_z7sdpw in iphone

The screen of my phone as well as the back is cracked. If I turn it in in the Apple Store, will they repair the phone, or will they replace the phone? Furthermore, if they indeed repair the phone, how many days will the repair take approximately?

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Particular_Raise_360 t1_iy7x5mg wrote

Depends on the damage, what happened to it?

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AaddeMos OP t1_iy7zwza wrote

Hi mate, it fell and it shattered the back, the screen is also damaged but not totally damaged

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Particular_Raise_360 t1_iy7zz94 wrote

Yeah, they can definetly repair that.

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AaddeMos OP t1_iy80vfz wrote

Thanks - the reason I asked is that, if they replaced it instead of repairing it I needed to transfer my data as I would have a new phone and lost the data otherwise

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brizzodaizzo t1_iy816gu wrote

Back it up to a computer or iCloud before you bring it in (which u should be doing anyways).

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iridescentsocks t1_iy9m2eq wrote

If front and back are damaged it will be replaced, but if they only did the back it’ll be erased anyway. Backup your data.

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emu222 t1_iya9u1n wrote

Regardless of the repair or replacement, you should always have a back up, as repairs can go wrong.

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Gorthaurl t1_iy9ubyh wrote

No, they’re not going to repair that. That’s two major repairs and they’re forced by the software to swap the phone.

Source: used to work there

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doogm t1_iy8kgkc wrote

I'm pretty sure that Apple does what they call a rear system replacement for a shattered back on a 13. This retains the screen and the camera system from your phone and replaces Since you also have a shattered screen, it may be that they just replace the whole phone, but I'm not sure.

If they do a rear system replacement you will definitely need a backup.

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H-TSi t1_iy8jzy1 wrote

Data will be gone. They’ll give a new refurb phone if both front and back are gone for the most part.

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HuntedCharlie t1_iy8m572 wrote

If front and back glass are cracked it will be replaced for $58 under applecare+ or $99 under applecare services.

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COUCH-- t1_iy8thyu wrote

Back glass cannot be repaired

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COUCH-- t1_iy8toc4 wrote

They do have a method for fixing back glass but it will be more fragile after the repair and likely break again

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Gorthaurl t1_iy9ul67 wrote

Not true. A broken back glass need a rear system repair. That’s a whole swap for everything but the screen and the camera module.

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COUCH-- t1_iy9v81w wrote

Apply policy doesn’t allow repairs for the back glass for their insurance. Especially for any damage on or near the camera. The 13 also is very particular with how apple wants them repaired. Basically if he walks into his phone carrier and uses the insurance or apple care plus they are gonna ask for a deductible and do a whole device replacement.

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Gorthaurl t1_iy9vdej wrote

Sooo that’s what I said. No method for fixing back exists for the iPhone 13.

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COUCH-- t1_iy9vjew wrote

They have a laser repair at third party shops but it’s expensive and makes the back glass likely to break again is what I was referring to

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COUCH-- t1_iy9vo6x wrote

But that also depends on the customer and if the wireless charging is damaged

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AaddeMos OP t1_iy8uolp wrote

Does that mean you’ll get a new refurbished phone? Trying to figure out if I will lose my phone for repair for a couple of days or that I will get a new one. Apple support doesn’t seem to have the answer

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COUCH-- t1_iy8yc76 wrote

As a former Assurant phone repair person, depending if you have insurance through your carrier the industry standard deductible is like 99 dollars they send you a certified refurbished phone

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COUCH-- t1_iy8yh7y wrote

Without insurance like device protection 360 or apple care plus you might be on your own or pay like 300 plus for repairs at a shop

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COUCH-- t1_iy8ysq4 wrote

Usually they will send the refurbished phone to you via mail with a return label and you have X amount to time to send the broken one back or they will charge you

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Josh_Butterballs t1_iy968f2 wrote

If the rear and front are cracked they’ll swap it replace the front and back. It’ll be $99 $58.

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iridescentsocks t1_iy9m73l wrote

Current rate for front and back glass damage is 58$.

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Josh_Butterballs t1_iya0h3o wrote

Friend who works at the store just confirmed with me front and back glass damage would just be a full unit swap and that would be $99 under apple care+ (USA). If just the rear, then it’s a rear system repair for $29 UNLESS they have AppleCare SERVICES which is basically just AppleCare through the carrier. In that case the rear system repair would be $99 as if they are swapping the whole phone.

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iridescentsocks t1_iya2w14 wrote

If they told you it’s 99$ and they’re in the US they’re using the incorrect classification and damage rate. Front and back glass damage only is a 58$ replacement and has been available for over a year. They are correct that AppleCare Services doesn’t have the same benefits of the current AppleCare+ agreement.

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Josh_Butterballs t1_iya7h05 wrote

He sounded pretty confident, but I’ll ask him about the $58 rate. I only asked him how much it would be for a cracked back and front

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iridescentsocks t1_iyaa9ia wrote

If you’re interested in something you can see use the Get an estimate tool and it will provide you with that rate when selecting Cracked screen and back glass damage. That tool is relatively new and doesn’t seem to list the 12 and 13 for whatever reason even though they get the same repair options.

You can also see the “option” in the AppleCare+ terms and conditions with the keyword being and.

> For an iPhone with both screen and back glass damage, but no additional damage beyond the screen and back glass damage, including, but not limited to, a bent or dented enclosure, that would prevent Apple from replacing the screen and back glass on the Covered Device, separate Screen-Only and Back Glass-Only service fees will apply to the ADH Service.

The price isn’t listed there but it is 58$. Effectively 29$ + 29$.

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Gorthaurl t1_iy9uqln wrote

It would be a whole unit replace, so 99$.

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iridescentsocks t1_iy9wi3x wrote

Correct, and the going rate for front and back glass damage is 58$. It’s 29$ for front or back damage, 58$ for front and back, and 99$ for all other damage.

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Gorthaurl t1_iy9x1w2 wrote

Not in my country at least. When there are two major damages that’s a whole unit replacement at 99€.

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iridescentsocks t1_iy9yh5e wrote

What country is that? Do you not have eligibility for 29$ back glass only repairs either?

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Gorthaurl t1_iy9zt4q wrote

Yeah we have it, but when there are two glass repairs we needed to change everything.

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iridescentsocks t1_iya0ip5 wrote

Unfortunate. I don’t know of many regions that still charge 99$ for anything other than liquid or catastrophic damage.

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