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P3nguLGOG t1_iybbraa wrote

Reply to comment by Coeruleus_ in Hello everyone, broke my 14 pro. Instantly had apple care+. Can someone guide me? by [deleted]

Did you get to keep the broken one too?

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Coeruleus_ t1_iybc4a7 wrote

Ha no…. They put a hold on your credit card for the full price of the new phone. They give you 10 days to return the broken one. Once they get it they release the charge. If they don’t get it back they charge you for the full price of the new phone

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P3nguLGOG t1_iybcgio wrote

Damn, what if you don’t have the credit limit for that? I guess you’d have to mail it in or drop it off before they ship the replacement?

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Coeruleus_ t1_iybdlcn wrote

I don’t know maybe I’m wrong. I thought they said they were going to put a hold on my card, but I’m looking at my credit card app now and I don’t see it. I only see the $99 dollar charge for using the replacement service. But I know if you don’t return it in 10 days they charge you the full price.

I don’t think what you said would work anyway. They send the replacement in a special looking box with a convenient peel away return label and tape, and all kinds of barcodes. I think you really need that box/labels for the process to work out. They also shipped it like 2 hours after I put the request in and it got here in 3 days.

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jimshaderzc001 t1_iybit31 wrote

They do put a hold for the full value of your phone but it goes away after you mail it back

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