Comments
[deleted] OP t1_iyb9gn9 wrote
What’ll be the financial part of it and if you might know, how much time does the Apple Store take?
camelRider64 t1_iybpycf wrote
I’m sorry but apple has a whole website detailing all of this. Google is free.
Khriz-134 t1_iybjem4 wrote
I think with Apple Care they charge $30.
Coeruleus_ t1_iybae72 wrote
Lol the exact same thing just happened to me on Friday. I dropped it and back glass shattered just like that.
I had apple care +. I went onto Apple support app and picked my problem. They gave me the option of going to Apple Store for glass replacement for $29 or getting a whole new phone for $99. I picked new phone. They immediately shipped it and I got the new replacement on Monday morning.
I can’t recommend paying for Apple Care enough. It’s so damn good
I went with replacement option for more money because the last time I broke my screen and took it to Apple store , it took over 2 hours to replace and I didn’t like the job they did. You could tell it was replaced and wasn’t very water tight ( I could see bubbles sometimes if screen got wet). I’d rather just have the new phone
P3nguLGOG t1_iybbraa wrote
Did you get to keep the broken one too?
Coeruleus_ t1_iybc4a7 wrote
Ha no…. They put a hold on your credit card for the full price of the new phone. They give you 10 days to return the broken one. Once they get it they release the charge. If they don’t get it back they charge you for the full price of the new phone
P3nguLGOG t1_iybcgio wrote
Damn, what if you don’t have the credit limit for that? I guess you’d have to mail it in or drop it off before they ship the replacement?
Coeruleus_ t1_iybdlcn wrote
I don’t know maybe I’m wrong. I thought they said they were going to put a hold on my card, but I’m looking at my credit card app now and I don’t see it. I only see the $99 dollar charge for using the replacement service. But I know if you don’t return it in 10 days they charge you the full price.
I don’t think what you said would work anyway. They send the replacement in a special looking box with a convenient peel away return label and tape, and all kinds of barcodes. I think you really need that box/labels for the process to work out. They also shipped it like 2 hours after I put the request in and it got here in 3 days.
jimshaderzc001 t1_iybit31 wrote
They do put a hold for the full value of your phone but it goes away after you mail it back
[deleted] OP t1_iybaptl wrote
I wish it’s the same process in Europe
OkSwim6678 t1_iybbtny wrote
Its the same process worldwide bruh
Coeruleus_ t1_iybe74v wrote
Lol ya I can’t imagine it’s too much different…
1moderngoddess7 t1_iycefx9 wrote
Far as I know some countries don’t even have applecare. For example Romania🤷🏻♀️ you’d have to change your country to another one, but then sending it to an apple store is going to be hard(considering there is no apple store in the country, like at all). Going to an IStyle, the romanian version of your local applestore(just a reseller, but they do everything an apple store would), is a hit or miss. It is a little different I guess, depending where OP is from🧍🏼
Desperate_Drive8891 t1_iycp58d wrote
Well there is no AppleCare in Czech Republic for example. So it is definitely not the same process.
Potter3117 t1_iybakxq wrote
Since you purchased Apple care before the phone was broken, you can install the Apple support app and it will walk you through placing a claim and cost of repairs.
Rikk001 t1_iyb9h6v wrote
Did you have a case on it? If you don’t have an Apple Store near you, you have to mail it in. Download the “Support” app and chat with them. If you do have one, make a Genius Bar appointment
[deleted] OP t1_iyb9mf0 wrote
I do have one nearby. Had a case on it but I got slip on snow while I was on my 🚲
roomsocks t1_iybquqk wrote
Which case? So I can be sure not to buy it 😬 Sorry about your busted phone. That’s a bummer.
ProfessionalPeach661 t1_iyby3zt wrote
his lying lmao he didn’t have a case
1moderngoddess7 t1_iyce3cd wrote
Man I don’t think so. Case or not, slipping on snow on a bike is going to do that to a phone. Especially if it’s in your pocket and fall on it.🤷🏻♀️
Hopittyhop t1_iybzh45 wrote
Let me know if they fix ur phone or replace the whole thing. Did you ding or scrape up the sides at all?
Kingeuyghn t1_iyckbh0 wrote
I sometimes wonder how people manage to walk in this world with the kinds of questions that I see on these subs.
The correct answer to 90% of the questions here is: Go to the Apple Store and ask them.
[deleted] OP t1_iyctr1s wrote
Fortunately, I manage to walk with my legs.
almostnobody_9 t1_iybajp0 wrote
You make an appointment at the local store, go there and they assess your device to see what they need to replace and make sure your software and hardware is genuine, if everything is good there you leave it with them and they give you a ticket with a return time. You pay the fee and take your repaired device. Usually only takes an hour or so. Same day service anyway.
[deleted] OP t1_iybb57z wrote
Thank you very much. It explains everything.
Coeruleus_ t1_iybersb wrote
It’ll cost some serious dough tho if you don’t have the insurance. This is for back glass damage with and without insurance
[deleted] OP t1_iybf10b wrote
Yeah it’s all about that dough.
Coeruleus_ t1_iybfixj wrote
But you should really always have apple care insurance. It’s worth it and it will pay off eventually. You never know what life will bring you. Ive used it for cracked screens twice , stolen once , water damage from flipping a jet ski, and green line of death once from some random knocking it off a table.
[deleted] OP t1_iybfxwo wrote
I did realise how important it is just after I saw the crack. This time I got to get away and I’m grateful for that. The conversation would be great if there were more details shared but I guess that’s it.
iamkakozzz t1_iybqbxt wrote
Go to apple store
dblrnbw30 t1_iyc2uwf wrote
Google it
aspenextreme03 t1_iyb99lf wrote
So you bought apple care after breaking your phone??
[deleted] OP t1_iyb9bng wrote
Yes
Stoll t1_iybbdfd wrote
Don’t tell Apple that it happened before you bought AppleCare.
[deleted] OP t1_iybbism wrote
Yes I will take care of that. I imagined that it was okay because I “really had an option”
OkSwim6678 t1_iybc2jq wrote
Jusy wait a few days before sending it… give it a few weeks before you claim apple care… just to be safe
[deleted] OP t1_iybcbdo wrote
Thank you. I’ll wait about a week then.
VandalizeFN t1_iyb9kcx wrote
🤦♂️
[deleted] OP t1_iyb9ovq wrote
Am I supposed to hide that part?
xeu100 t1_iybajf1 wrote
Doing that and using it to make the claim is insurance fraud, people do that but if they're caught it is illegal.
[deleted] OP t1_iybasjp wrote
Come on
I already paid more than it’s worth. But I’ll take care about mentioning it. Thanks 😎
aquablaze69 t1_iybakis wrote
Yes.
Habit8902 t1_iybalg9 wrote
Yes
WordPeas t1_iybajt8 wrote
That isn’t fair to the people who buy apple care+ legitimately before they have damage.
You are causing the price to go up for everyone because you are buying insurance as a discount to buy after-the-fact. You are supposed to buy it before anything is wrong, and only use the Apple Care if something happens after that point.
[deleted] OP t1_iybb9ie wrote
So sorry I made people aware that life’s not fair.
WordPeas t1_iybdcv3 wrote
Life is pretty fair, in this instance. Because you bought AppleCare+ pointlessly. You were hoping for an unqualified repair.
The AppleCare+ terms state that it does NOT cover:
h) To repair pre-existing conditions of the Covered Equipment if you purchased the Plan after you purchased the Covered Equipment;
So no coverage — unless you choose to lie.
[deleted] OP t1_iybdm9t wrote
I’m sorry if it hurts your ethics. But I really don’t have that much amount to spent. So I will lie.
Coeruleus_ t1_iybgkwq wrote
I’m assuming he’s still in that window where he still has the option to buy coverage since it’s a new phone or else he wouldn’t of had the option to get coverage
Like don’t they give you 3 months or something? I just got a desktop and it says I have X more days until I can no longer get Apple Care coverage for jt.
I’m not saying it’s ethical….but I think I’d let him slide for this one.
ekiledjian t1_iybfzzn wrote
Use the Apple support app to initiate a support call.
Ask them for an express exchange. They will put a hold on your credit card for the full amount of a new iPhone, Mail you a phone, you box up yours and mail It back.
As soon as they receive it, they will refund the hold amount.
The back glass replacement on an iPhone 14 pro max in Canada is $719 (without apple care +) or $39 (with apple care +)
medicmaan t1_iyblh33 wrote
I’ve owned iPhones since iPhone 4 and never broke a phone…..Had an lg chocolate if anyone remembers that thing and dropped it on the hardwood floor and the screen never worked after that
007Durgod t1_iybmqrg wrote
iPhones defy the laws of physics and electricity, it is truly a miracle!
[deleted] OP t1_iyby2j8 wrote
[deleted]
mercbenz1 t1_iyfa4wp wrote
Hi, I don't want to poo poo this whole insurance claim, but I believe Apple can determine when the phone was damaged. I believe that the iPhone logs a hard impact. I may be wrong, but this could have a detrimental effect on your claim. I mean, the worse they'll say is 'no we can't replace your phone as you took out Apple care after it was damaged'.
being_igor t1_iyb9amw wrote
Use Maps and guide yourself to the nearest Apple Store.