Purposely obsolete design?

Submitted by Suicid3BunnY t3_zzwqcy in iphone

So I sent in my iPhone to iStore to get a battery replacement. At the iStore they phone me back later stating the entire glass & OLED split.

Apple said it’s not their fault and I’d have to fork out the cash for a new display because of this.

Technician said it’s a reoccurring thing. And this from Apple themselves.

EDIT: So a lot of people are saying iStore is the problem. I took it to the only Apple store that there is

iStore doesn’t exist in this country. It wasn’t a 3rd Party repair shop nor is it a reseller. It’s Apple.

It’s the only time I’ve had issues with them. They’ve replaced my MacBook when the USB ports stopped working - this was the first time something like this has happened with them

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Modokon t1_j2e1rvz wrote

iStore is not Apple, it's a third party retailer / repair outfit.

You need to take it up with them as looks like they messed up your phone.

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razzthekid t1_j2e0cuh wrote

>istore

>Apple themselves

Istore isn’t an Apple Store, they’re just authorised resellers

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Suicid3BunnY OP t1_j2e33fr wrote

Yeah I meant Apple. We just all call it iStore in my country - it’s a bit of slang

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razzthekid t1_j2e3hw8 wrote

Are you sure? Because iStores exist and a lot of people confuse them with Apple Stores

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Suicid3BunnY OP t1_j2e3xbf wrote

Yup. I went the the actual Apples Store. I don’t deal with 3rd Party shops regarding repairs etc.

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infinityandbeyond75 t1_j2e6kih wrote

I had my daughter’s iPhone 7 battery replaced and when I came back they said the front glass cracked while opening it so they put on a new one at no charge. They said it is very common when replacing batteries.

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JDT33658 t1_j2e4t80 wrote

Email Tim Cook. This will get you in touch with customer relations. This is the highest up you can get at apple. Be nice and just describe your issue and don’t act entitled. Leave your phone number in the email

Someone will call you at some point and I have no doubt they will take care of you.

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Content-Artichoke541 t1_j2eeuv6 wrote

Apple store is responsible for the repair of the screen since the screen was in good condition.

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freaktheclown t1_j2e03hl wrote

Was there any damage to the display before you left it? If not, I would definitely escalate that because if it was damaged by them during the repair, they should be fixing it.

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Suicid3BunnY OP t1_j2e0keg wrote

Zero damgae (Forgot to Add)

They say it’s a common thing where the device that heats the phone and pulls the screen apart causes It.

I took it up with Apple and they just said sorry. Not their problem.

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freaktheclown t1_j2e0s7n wrote

Well if it wasn’t damaged before then they 100% need to fix it. Did you talk to a manager?

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Suicid3BunnY OP t1_j2e2ycx wrote

I spent 4 hours fighting with Karen and on the phone wirh Apple.

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Straight_Wealth_8933 t1_j2eirpt wrote

Did they take a pic of the phone BEFORE the repair?? If at a actual APPLE store they usually do for this exact reason .. I would escalate this issue

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Suicid3BunnY OP t1_j2e2uar wrote

I meant Apple. I’m just used to calling it iStore in my country.

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