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FortCharles t1_j26lbxp wrote

Reply to comment by i__jump in My new iPhone was stolen by UPS. by i__jump

You should be able to get compensation for the value of the lost phone, not a replacement phone sent... so your already having bought a new phone won't factor into it. Filing a claim might start some internal investigation within UPS, but I doubt they'll share any of that with you, and you'll never know if they found who took it.

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i__jump OP t1_j26ll8s wrote

They are having me refunded for the phone, and I just bought the 256 GB today. I couldn’t wait because my X max is on its last legs, has battery swelling, screen popping off and hardware slipping out, and will randomly go black and not turn on. I had no other choice than to buy a new lesser phone because I’m leaving for a road trip tomorrow and need a working device. I had purposefully ordered it ahead of time for this trip so that’s why I’m upset but I had to do what I had to do.

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Final_Issue6617 t1_j279v74 wrote

This, to me anyway, is the most frustrating part of the whole thing. Very rarely do we not get compensated when these things happen nowadays, so that’s just an inconvenience. But the fact that it derailed your due diligence is the killer. Try not to let it ruin your trip.

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i__jump OP t1_j27bap6 wrote

Yea, I tried really hard to advocate for myself and I think I did a decent job, the lady at the Verizon store called and she really did try to get me a new phone overnight shipped. However, I really think that the 256 GB should be enough storage for me. I just can’t stand feeling taken advantage of. As long as I’m getting refunded for the phone I never received, it is what it is. Just very frustrating overall.

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pumpkinperry t1_j2api0k wrote

Dude what do you need so much storage for. They have iCloud too ??

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himynamesaustin t1_j29436l wrote

Bro you will not need more than 256GB. I run 128Gb and still have plenty of space. Especially with everything being in the cloud.

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Shiningc t1_j298nt1 wrote

Depends on what you do with it obviously. Maybe you take a lot of 4K videos.

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himynamesaustin t1_j29d934 wrote

I suppose, but that’s what the cloud is for, no?

Also, if you are taking 4k videos, I’d imagine you have a nice desktop or macbook to render the videos which you could also use to store.

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i__jump OP t1_j29u1y1 wrote

I don’t, lol. I’ve decided I will be using the phone for my trip, so I have a working device for safety, then returning it and getting the 512.

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BoysenberryTrue1360 t1_j29dltd wrote

Sync them to iCloud and turn on optimize storage. It will offload the bulk of the data for 4K.

(Buy extra storage for the $12-40 a year or so it’s very well worth it and it’s better than just leaving them on your phone)

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i__jump OP t1_j29qu5s wrote

Yea, I got the 2 TB of storage on iCloud. On my 64 GB X max, it wouldn’t upload any of my stuff to iCloud until I upgraded, because if it can’t upload all of it, it won’t upload any. I should be fine with iCloud for photos. If anything, it motivates me to clean up my camera roll.

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itschipbtw t1_j28wuzi wrote

If you bought it from Verizon, you’ll have 14 days to return the phone and pay a small restocking fee. (This is in US not sure if OP is in a different country)

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i__jump OP t1_j29r1qm wrote

Wow thanks for letting me know. I actually might consider this. I’m just trying to figure out if 256 GB is genuinely not enough for me, or if I’m just being upset and difficult because I didn’t get what I want.

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mgc418 t1_j2aqf1k wrote

Take the packaging with you on the trip. Stop by another Verizon store and trade it if they have what you want. If not, try another store. Don’t settle for what you don’t want or you’ll never be happy

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i__jump OP t1_j2bxs7x wrote

Thank you! I went in to the store today spoke to them and decided I will be ordering the 512 and returning the 256 after my trip, I will have time. They said I’ll have to pay a $50 restocking fee but … I definitely won’t be paying that. And they can give me a free screen protector, since I had to put the one I bought onto the 256 GB phone I had purchased yesterday. I don’t feel like it’s unreasonable that I request they give me a free screen protector and don’t charge for restocking, given how much I was put through. Not to mention, I haven’t been refunded for the 512 GB that was stolen yet, since the Verizon claim center lady who the sales associate called twice yesterday, to confirm that they put the claim ticket in correctly, messed up the ticket and didn’t include enough details. So now I have to wait another 24 hours to get my phone number assigned to the 256 GB phone I bought (I have a temporary one for now). The sales associate is working very hard on my behalf and I appreciate her, but there’s clearly a whole disconnect here.

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i__jump OP t1_j26mdrl wrote

And thank you, I just need to come to terms with that sometimes things just happen and I might not get justice for this but it’s ok :):)

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takemusu t1_j298dmr wrote

If you have the IMEI of the stollen phone you can report it to Verizon’s lost/stollen equipment department. Verizon will put it on their blocked list which instantly and permanently bricks the phone wherever it is, whoever has it, any carrier.

If you somehow got it back, repentant UPS driver let’s say, you and only you, can call Verizon to restore the phone to life.

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paulstelian97 t1_j29bttd wrote

The blocking will only prevent the phone from connecting to any cellular network. It will not stop it from working like an iPod Touch (smart functions and Wi-Fi/Bluetooth/..., as in everything that doesn't involve cellular)

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i__jump OP t1_j29rhlj wrote

This is interesting additional information, thank you for contributing this! I didn’t know that. They made it sound like the phone would be completely unable to turn on.

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paulstelian97 t1_j29s63i wrote

The phone will turn on, but cannot connect to a cellular network if you block the IMEI. For iPhones you can lock them up completely if they are registered in your Apple ID via Activation Lock (AKA Find My).

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cyanmind t1_j2cst8t wrote

This only matters in the us. They can be sent to Brazil or China and they’ll work and they typically do go this route.

This theft issue is not a small one, it’s organized.

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paulstelian97 t1_j2d4au9 wrote

It probably should be accounted for in Europe too, but you're right that China probably ignores these requests or doesn't receive them.

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i__jump OP t1_j29rayf wrote

Thank you for this! Verizon says the phone will be blocked and locked. Unfortunately, it seems like whoever stole it is likely to turn around and sell it to an unsuspecting person, which is sad. But, still not my issue. At least I have been refunded :)

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