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objectimpermanence t1_j8gqoyh wrote

Reply to comment by karliejai in Uber: NJ to NYC by [deleted]

> Uber really doesnt care if a driver cancel on u

That’s very short-sighted. Uber should care if they care about customer retention.

This stuff leaves a bad impression on passengers and makes them less likely to use the app in the future. No well-run business would turn away paying customers like that.

My company pays for car rides when I have to commute early in the morning or late at night. So even though I don’t care about the price, I definitely use Uber less than I would if I were 100% sure they would send me a TLC driver when I request a ride from JC to NYC. I’m sure I’m not the only person in this situation.

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karliejai t1_j8guhwk wrote

I dont even consider this an uber problem that they need to address, so idk. One day when all states need TLC or no one needs one. *solved*

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