They had a pretty rough start. They were set to open the week that the covid shutdowns happened. I noticed the owners are always there making the food, and making the coffees etc. More recently I noticed they hired more staff. It might be a staffing issue or maybe that's what works for them for work-life balance. Its definitely not fast food, you can see them soft scrambling everything to order, and I understand that can be frustrating. But it is what it is!