First time living downtown years ago was with them. Super never showed up after saying he would, then stopped responded at all, so I had to call the emergency number every damn time.

Bigger issue was when the heat didn't work. They sent their guy who put his hand on the bare pipe and said, "It's working fine." I sealed up everything, including all the gaps in the floor. Still no heat. Called the city multiple times and they fined Jasco a month's worth of rent for all the times they showed up and my heat wasn't working. Management called and yelled at me because "this is the first time we've heard of this problem!" They sent another guy who found that the heat hadn't worked in years because the pipe was completely blocked.