Had my roof literally cave in and flood my apartment last year because Dixon didn’t respond to my requests to repair a leaking roof, so I wouldn’t hold your breath unless it goes catastrophic. They didn’t do anything until there were three inches of water on the floor and a three foot hole in the roof. Also didn’t have heat or hot water for three weeks in the winter with no response from them. Threaten to not pay the rent as per another comment, that’s the only thing that worked for us.