I chose Imperial/Mike out of 3 contractors to do a new roof last year and was satisfied with the price and process. However, we had talked about potential but non-critical repairs on some roof-adjacent parts, and when I followed up after winter, it was back and forth for months trying to get an appointment, having it scheduled and missed and "we'll try to stop by" and "we'll get back to you" and my following up multiple times. They might have been booked up with other more desirable work and didn't want to take it on. I would have appreciated them being up front with that instead of leaving me with a negative impression of the business/service.

Something I wish I had personally researched better was the fact that new roof installation can be tax exempt: https://www.nj.gov/treasury/taxation/sales_use_tax_FAQ.shtml