Twice I’ve had to deal with it and twice I’ve had the worst experience imaginable. In BOTH cases I was back to work for more than a month before I saw any benefits paid out. I’ve had to deal with DUA and they’ve got their shit together for the most part, but PFML was absolutely comedically atrocious.

No email to send in color photos, fax or regular mail, no dedicated line to determine amount or schedule of payments, no supervisors or managers to escalate problems to, and no clue how to help when you finally get past the 20+ minute hold time.