Cheap_Coffee t1_j1z1ha5 wrote on December 28, 2022 at 1:35 PM

Reply to comment by TheDeadlySpaceman in Unemployment Extension by iiCe_

People who complain on Reddit aren't really asking for help. It's just venting.

FitzwilliamTDarcy t1_j1zvqe0 wrote on December 28, 2022 at 5:18 PM

Ehhhhh, not necessarily. I've not had the pleasure of trying to call the UA offices in MA but it wouldn't surprise me if it was a 3-hour slog through endless holding, multiple transfers, being disconnected while on hold, and being told different things by different people including the possibility that none were correct.

Sometimes, perhaps even often times, Redditors have sufficiently been there and done that to provide quick, concise info that's not readily or obviously available at the powers that be. *Especially* when dealing with municipalities and public agencies. I mean yes, the info *should* be there and be easy to get. Point is that often isn't the case.

iiCe_ OP t1_j1zyjyk wrote on December 28, 2022 at 5:37 PM

Lol exactly, I don’t see what the harm is in asking a question. People get so mad when you try and find an answer out an easier way.

I have a ton of experience dealing with MA UA over the phone and I can tell you it is not fun. When I got let go in October I called every single day for six weeks. I would be on hold for at least an hour every time only to have the automated message decide that there was no one available to take my call and it would hang up on me. Also, the “press 1 to have us call you back” never worked either. I waited 7 weeks without getting any benefits, the only reason I ended up getting them is because I called my congressman. Yes, now I am actually venting!

FitzwilliamTDarcy t1_j20kj4m wrote on December 28, 2022 at 8:01 PM

Try the congressman again!

JalapenoHopper t1_j20ugdr wrote on December 28, 2022 at 9:06 PM

This is the fastest way, or your local rep is even easier to contact. Lenny Mirra’s office always figured my problems out quickly