Lol exactly, I don’t see what the harm is in asking a question. People get so mad when you try and find an answer out an easier way.

I have a ton of experience dealing with MA UA over the phone and I can tell you it is not fun. When I got let go in October I called every single day for six weeks. I would be on hold for at least an hour every time only to have the automated message decide that there was no one available to take my call and it would hang up on me. Also, the “press 1 to have us call you back” never worked either. I waited 7 weeks without getting any benefits, the only reason I ended up getting them is because I called my congressman. Yes, now I am actually venting!