Viewing a single comment thread. View all comments

TheRealLonelyCheese t1_izx64ly wrote

I am still waiting. I moved houses this year so I'm also wondering if they sent it to my old address somehow.

2

Trifle_Southern t1_izyh2up wrote

I moved and thought it would be fine cus I’ve only ever gotten my refund via direct deposit but I saw it had been issued as a physical check and my address had not been updated. I updated it and then sent an email to them explaining my situation. They put a stop payment on the old one and reissued to my new address and I got it within a few days.

4

TheRealLonelyCheese t1_izyh9fc wrote

Where do you go to update such information and who did you email?

1

Trifle_Southern t1_izyrfmr wrote

MassTaxConnect just google it and log in and make sure your address is updated. It has a chat feature but I don’t think it was able to help me so I either got the email from that or I found it on the site somewhere like FAQ or Contact Us or something. You can also call but they emailed me back within the hour I believe.

3