MassSave insulation - what to do if you suspect they missed a lot of cavities between the walls?

Submitted by AnteaterEastern2811 t3_10943xh in massachusetts

Had a company do the works in terms of insulation through MassSave. They did blown in insulation in the walls by cutting holes inside and out to get it in. Had to run some pipes for heat pumps the other day and when opening up some walls, there was absolutely so insulation. What can I do to get it rectified???

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Chappy_Sinclair_ t1_j3vybvo wrote

Call the company.

A laser thermometer may be useful in finding stud bays with colder spots (for exterior walls with blown insulation) - especially if your home has fireblocks in the framing.

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gallaj0 t1_j3w94eh wrote

I had the blown in insulation done. There are sometimes cavity's in the walls that they can't fill for some reason, the framing or pipes, openings at the bottom stuff like that.

When I had it done they had to do a report afterwards, they used the thermal camera to review the insulation, it had to cover a certain percentage of the house, then that had to put a report on the wall next to the electric panel that it had been certified.

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Dreadedtrash t1_j3vyzxy wrote

I had them do attic insulation and someone from MassSave came out a couple weeks later and checked on the work. Did this happen with you? I'd imagine that it would be hard to check every cavity, but it sounds like they missed a lot.

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AnteaterEastern2811 OP t1_j3vzckq wrote

No one from MassSave came out to verify.

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Dreadedtrash t1_j3w097y wrote

I would reach out to MassSave. It would probably be easiest to reach out to the person that came to your house. MassSave is paying full price to the vendor so the vendor has no excuses to not do the job properly

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ManifestDestinysChld t1_j3wfi2s wrote

Generally there are minimum requirements for the number of places that need to be inspected after the work is performed, but it's not 100%. Usually it's more like 50% of places where work has been done will be inspected to ensure the work conforms to applicable laws and regulations.

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Nate5238 t1_j40r51m wrote

Ditto to this. The mass save inspector took issue with a few seals and empty cavities the insulation company did. The mass save person had the insulation company come back and bring it to standard

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nattarbox t1_j3w3c9o wrote

Sounds like it’s time for a cavity search

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Bobbydadude01 t1_j3w4968 wrote

Call them and say "Hey I think they missed alot of cavities between the walls"

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Mission-Meaning377 t1_j3we23v wrote

Best answer! You sir, have done Reddit a huge service by assisting the OP in navigating the real world and using a telephone to discuss the issue directly with the other party involved.

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Temporary-Coffee2943 t1_j3wo8r2 wrote

Who was the contractor? We are in the process of setting up the insulation appt, so would be curious to know which company this was. Thanks!

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anku392 t1_j3xom0d wrote

u/AnteaterEastern2811 I had a similar issue after my insulation work was done. I called MassSave, and they sent an inspector to review the work. The inspector has asked the company to come back and redo the missing spots. Some spots may not be filled due to the inability to reach them. So call MassSave and ask them to inspect; they will find a new company to fix the left spots.

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