The person in charge of the supply chain likely had nothing to do with the note and is probably working very hard to find another supplier that can get them rolls of this tape that are compatible with their bottling line equipment.

From when I worked in supply chain, we had 2-3 suppliers for almost everything and even before covid there were times where all 3 couldn't meet the delivery date. For many things, there aren't more than 3 suppliers so you really don't have many other options at that point.

How quickly people will shit on other people, in a situation they know nothing about, is mind boggling.