fncw t1_itsh6ji wrote on October 25, 2022 at 11:41 PM

Ignore the "unusually high call volume", it's their default message. Just stay on the line and you'll get someone.

ryboto t1_itsssra wrote on October 26, 2022 at 1:09 AM

I had to wait on hold 2.5 hours to be sent to an answering service. They tool my number and said I'd get a call back within 24 hours. I never received a call.

Went to the local office, saw a sign that said "customer entrance". Walked to the doors to find a paper notice that said the office is not open to the public.

Terrible utility.

Likonium OP t1_itsxhj7 wrote on October 26, 2022 at 1:45 AM

This being their Londonderry office?

ryboto t1_itubwqi wrote on October 26, 2022 at 11:25 AM

Lebanon... next nearest is 1hr away.

Lords_of_Lands t1_itsyua2 wrote on October 26, 2022 at 1:55 AM

Agreed. They changed their website recently and it's horrible. Not only does it lag on every key input, you can no longer combine bills. Previously if you had two or more accounts you could pay all of them at the same time. Now you have to pay each individually meaning you pay multiple 'convenience fees' instead of one.

Likonium OP t1_itt305j wrote on October 26, 2022 at 2:29 AM

Wow, it seems they're universally hated, the reviews of them on getHuman seem to also be across the board pretty bad. Given I have the option, I might just opt to install an electric water heater. The gas heat is only for the water anyway.

Lords_of_Lands t1_iu2z87i wrote on October 28, 2022 at 4:09 AM

If that's your only gas appliance I would switch to electric. That's one less bill you'll have to deal with and less chance of your house exploding. It also means you no longer need your roof exhaust which increases the possibility for solar panels.

The downside is if there's an extended power outage you won't be able to rely on your hot water for heat. I assume electric hot water costs a little more too.

ryboto t1_ituc3zx wrote on October 26, 2022 at 11:27 AM

Dammit..I still have access to the old billing site.. the new one just does a spinning circle loading thing and never loads.

Likonium OP t1_itsxfaj wrote on October 26, 2022 at 1:45 AM

I would do that, but it then says they're gonna forward me to their gas emergency line. I hung up before that point because my assumption is that if I asked the poor sap on the line about starting service, they wouldn't even know first thing about what to do.