np. i am close with someone working in this area so perspective is informed. There is something like new beginnings for every county in the state. 24hr hotline, regardless of what it is/where you call they should be able to point you in the right direction, there is a process where they have to open up a case for every call and track its progress. Pro tip - regardless of whats going on, the more extreme you make it sound on the call (like you need the order ASAP) the quicker/more thorough help you will get