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Winnipesaukee t1_iwtguww wrote

When a company decides to change their name to something cutesy, you know that's when they're going to start really screwing you over.

And yes, I've been having the same problems with Breezeline.

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gOrDoNhAsNtPlAyEdIn3 OP t1_iwtn3n1 wrote

  • Unannounced maintenance that brings the internet down (2 AM so a lot of people don't notice it)

  • Absolutely godawful website

  • M-F 9-5 hours so if you have internet issues at night or on the weekend too fucking bad

  • Constant outages

  • Peak speeds are actually very good, but are extremely inconsistent

  • Constant random drops

  • Not reporting outages unless they're extremely widespread

At least with Comcast you get consistent service.

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overdoing_it t1_iwujvg7 wrote

> Peak speeds are actually very good, but are extremely inconsistent

Mine have been very consistent. I test with fast.com and always get 400mbps ± 20. Probably varies by location. I've had Comcast at different addresses and one time it was awful, other time it was great.

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pullyourfinger t1_iwwby8c wrote

Comcast has all those same issues, minus the fast speeds. Plus assholish customer pricing/retention policies.

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Far-Huckleberry-1431 t1_iwu3cpf wrote

I do cable splicing for Breezeline. Their equipment is cheap and fiber design terrible.

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pullyourfinger t1_iwwbrf0 wrote

aren't these sort of things standardized? I just had Breezeline installed and they did a nice job. I am not a fiber tech but the equipment and materials looked as good or better than any other connection type of stuff I have seen (e.g. comcast's work).

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Far-Huckleberry-1431 t1_iwwzjmb wrote

The enclosures they use and the design is not Standardized. The equipment inside the house might be all well and good but it’s what goes on before the signal hits your house. They use cheap splitters everywhere and when it gets cold they tend to malfunction. Since the design is poor it could take some time to troubleshoot to solve the problem.

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RetroIsBack t1_iwtpj7j wrote

As a plus they drop my service every day from 6:00 to 6:10 a.m.

And somehow every 4 weeks they crash my Netgear cable modem such that it needs a power on off cycle to reconnect with their head end

Also they are not a real cable company. They string lines around the town but they feed those lines from a microwave distribution system which goes down whenever it rains hard

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anarchyinyourhead t1_iwubz2w wrote

Sounds like they actually manage to be worse than Xfinity.
If available where you are, try Fidium. It’s been pretty smooth and reliable for me for almost a year now.

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gOrDoNhAsNtPlAyEdIn3 OP t1_iwux57h wrote

My friend down the road has it but it isn't quite to me yet. Will be swapping ASAP when I can tho

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overdoing_it t1_iwtansy wrote

Haven't had any problems with it lately

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ctdrever t1_ixianvc wrote

These A-holes increased the bill three months ago, I didn't notice, then shut us off for past due $13. After hours in phone hell and "Can I speak with a manager" services are back on...

New Motto: Specialists in customer disservice!

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Happy_Confection90 t1_ixklcs7 wrote

I had that happen when they were still Atlantic. I got it sorted out, paid them the whole $10(!!!) they deactivated my account over while on the phone with them, and when internet was back on they asked if I "needed anything else." And I said yes, your office in Rochester has been closed over Covid for months and I haven't had time to figure out how to cancel cable if not allowed to in person so how about you help me with that?

Screwing me over a $3.33 a month increase they never bothered to communicate with me about encouraged me to cut $70 from my service bill. Idiots

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thread100 t1_iwwnxd2 wrote

I had Atlantic broad band and now Breezeline. No big issues. Occasionally a short outage of a minute maybe.

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