Why would one think with prices skyrocketing that they would be more attentive? Huh?

What a strange connection. Do you think that they care about you? You personally or a community?

They care only about profit. ONLY.

They are a middleman, a clearinghouse that sucked you in with the promise of "low" rates. You grabbed the hook expecting that they would use some of that profit to make life easier for you.

You get what you pay for, and if you consider it that way, be a little happier.