They're having issues...serious issues. I had the same problem. Try a different browser. On top of that issue I was unable to log in, just got an error that said "failed" at the top of the screen. Then when I went to reset the password it said "failed, contact HELP" I sent an email that was never replied to. I did however try calling and they put me in a callback queue...so that was an improvement from waiting 3 hours on the phone last time only to be connected with an answering service that took my number and said I'd get a call back(which never happened).

Try calling again..seems the only way to contact them short of driving over an hour to Concord because they closed their Lebanon office to customers.