They used to have a local office in Epping. It closed, so now we have no local agent to talk to.

Phone waits are 1-2 hours to talk to anyone.

Trying to refi? You must first buy yourself an appraisal, then wait a few weeks for them to send you the paperwork.

I mean, like I said, getting the house was great. We probably wouldn't have been able to otherwise at the time. I doubt we'd go through it again.