Thank you, you as well! We emailed them, immediately after we got home. And, we were able to get through to customer service at the same time at 1am and they started the refund on the tickets themselves, but said we would need to call back for the luggage we paid for and to try to get reimbursement for any expenses. My wife or I have yet to reach them successfully since that night, despite a few hour+ stints waiting on hold. The man hours we are putting into having our money returned...and, the horrible waiting music.