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sweetcreep t1_j26cybx wrote

It really isn't. It's next to impossible to navigate to the exact schedule you want so if you ever stumble upon it you better favorite it. I luckily no longer need it for my commute but earlier this year there was a good stretch of two months where the app wasn't displaying tickets at least once a week right during the morning rush so I ended up having to pay because they couldn't be bothered to give their drivers a heads up that there were problems with the app.

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AidanAmerica t1_j27ecgr wrote

That app is a real win-some-lose-some situation. When I last commuted, at peak times out of Penn Station, they would sometimes not even bother to take tickets. If I were planning on using a paper ticket, then I got a free ride and kept the ticket for next time. But if I activated the e-ticket in the app, (which I would sometimes do because it wouldn’t load until we were out of the tunnel) then I weaseled myself out of my own money.

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