Don’t bother going to anyone at this company. They clearly don’t care, and you’re probably not the first person this has happened to. Just report them and let the state fine them for this. The DoL will get you your money especially with the screenshots of your schedule. They fucked around, let them find out. You don’t owe them a courtesy, and if the ‘owner’ has such little involvement that they don’t know this is happening that’s on them. Not your problem to fix.