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drinkingchartreuse t1_iuqebdl wrote

Phillips has really screwed up several of their product lines in the past couple of years.
They had orders for over a thousand hospital V60 bipap machines, made all sorts of promises, and stalled with varying stories after a couple months of delivery delays. Turned out they had more than one problem, assembly line mistakes, mother board failures, and a major irreparable power supply failure caused them to cancel their most reliable, most popular, and cost effective commercial product line. Then they bait and switched many hospitals with the EV300, a comparatively shitty device, much less user friendly, terrible graphic user interface, and pricey.
The recalls on their home user devices are not limited to only one product line, either.
Pretty cold corporate shoulder when trying to get devices from them that were months overdue, in massive demand, after lots of song and dance, and major recalls on non invasive ventilators, the loss of which can be life threatening.
We have lost all trust in Phillips.

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selimnagisokrov t1_iuq80yc wrote

It was almost a year ago that the manufacturer told my mom they would replace the foam. She barely uses the machine now, hasn't had a restful sleep in months which further destroys her overall health

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Deceptiveideas t1_iuqjwya wrote

Dunno if you saw in the article but people were advised to continue using the machines even during the recall. The reasoning being is the increased risk of heart attack and health issues from lack of sleep apnea treatment is a bigger deal than the foam ingestion.

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ChrisOntario t1_iuq6kso wrote

It seems ridiculous that the foam filter cannot be replaced.

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IT_Chef t1_iuqo7p7 wrote

I have had my machine replaced.

I do not think most folks would be willing or capable of replacing the foam correctly. A lot of little screws.

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1d10 t1_iuqtbdo wrote

I took my old cpap apart after I got the new one, they are very much not designed to be taken apart.

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ChrisOntario t1_iur90rd wrote

So they are designed to be disposable? If that’s the case, corporate greed is the problem.

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[deleted] t1_iusa1kh wrote

[removed]

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ChrisOntario t1_iushjlo wrote

A foam filter is something that should be easy to replace. Lots of medical devices have parts easy to replace and clean.

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1d10 t1_iurmjpj wrote

It's probably more to do with the fact that dicking around with them can cause adverse effects on the user, they are medical devices after all.

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bandit69 t1_iurfusj wrote

They can be taken apart by them. My wife just got her new machine and had to return the old one for "refurbishment".

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ScrewAttackThis t1_iusvys7 wrote

Not sure why an end user would want to. The issue is when the foam is damaged. If you have one of the affected machines and still waiting on a replacement, keep inspecting it for damage and don't try to fuck with the foam yourself.

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ChrisOntario t1_iutt0lb wrote

Filters need cleaning and replacing. It shouldn’t be a big deal. Cars, furnaces, hearing aids all have filters or things to clean. Foam wears out, replacing it should be easy. This seems like planned obsolescence

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ScrewAttackThis t1_iutwtv1 wrote

It's the sound dampening foam that caused the issue. The filters are easily replaceable.

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criticalmassdriver t1_iuqdxz1 wrote

I suffered 98% sleep interruption so I have no choice but to keep using it.

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BUTGUYSDOYOUREMEMBER t1_iurnb41 wrote

Look in to a TAP appliance from your dentist. It changed my life cause I hated my CPAP

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criticalmassdriver t1_iuswc1g wrote

I would but my problem is central sleep apnea I dream so hard I forget to breathe.

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Blenderx06 t1_iuqni26 wrote

Husband finally got his recall replacement in the mail a month ago.

I just got one after being diagnosed this year and my Resmed device seems better anyway.

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Flatline2962 t1_iurovp9 wrote

The replacement Philips devices are not as good I've heard.

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Blenderx06 t1_iusbb1o wrote

My husband's looks exactly the same as his old one. Minus the foam inside presumably.

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ShogsKrs t1_iuu3j5n wrote

I'm been CPAP since 2008 after falling asleep on a motorcycle at 70 mph in late 2007.

CPAP = Life.

I search FB market place and Craigslist every now and then for machines like mine. I buy them as back up for myself or for my sister and Dad who also use them. I clean them down to the circuit board and I know how to re-program them by reading CPAP forum posts.

Pass this on or ask me anything, I'll try to do my best to answer your questions.

.

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TheGunshipLollipop t1_ivgt5zv wrote

What are your thoughts on the DeVillbiss machines?

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ShogsKrs t1_ivgvcs9 wrote

I've never used or heard about them so I can't offer any opinions. I've always used ResMed S8 (several versions)

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WanderingPickles t1_iuqamy1 wrote

I have one of these. Been a long time since I used it. At this point I figure that they won’t.

Thankfully I had a spare ResMed machine (which I prefer anyways).

Ridiculous.

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edingerc t1_iuqxqhx wrote

Exacerbating this is the chip shortage, meaning that replacement CPAPs can be hard to find.

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BUTGUYSDOYOUREMEMBER t1_iurn8lv wrote

As someone with sleep apnea that hates their CPAP, a custom TAP appliance from my dentist lowered my apnea events to a safe level just as much as my machine did. If you hate your CPAP, talk to your dentist / Google TAP appliance for sleep apnea.

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nystro t1_ius2rs4 wrote

Would something like that be affordable if I don't have insurance at the moment? I tried the CPAP, but it made it too hard for me to sleep at all and they had it set up where if I didn't use it enough nights a month I had to pay a ridiculous amount so I was too afraid to keep it.

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BUTGUYSDOYOUREMEMBER t1_ius34j9 wrote

My dental insurance did not cover mine, it was 900$ out of pocket. It has lasted more than 3.5 years as of right now and I am a teeth grinder when I sleep. Worth every single penny.

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BUTGUYSDOYOUREMEMBER t1_ius39fe wrote

Also your comment about having to use it a certain # of nights or pay a fine is fucking dystopian as fuck. Fuck capitalism, fuck "free market" health care. Such horse shit.

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murmanator t1_iuscrrr wrote

My insurance paid for all but $105 of my CPAP and mask. I don’t think it’s unreasonable for them to want proof that what they pay for is actually being used. After 6 months I fully own the machine and there are no more stipulations.

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TheGunshipLollipop t1_ivgtzif wrote

You think that people should be able to get a $1200 machine covered by insurance every 2 years, and yet offer no proof that they aren't just turning around and selling them on eBay?

I'm more concerned with having to pay monthly (rather than a one time payment) for the CPAP until it's paid off, the payments go for more than a year (so it's two yearly deductibles, not one) even if I've been on a CPAP for 10 years with 100% compliance. I ended up buying one at half the price outside of insurance, even though I had insurance.

I also buy things like filters on Amazon for $15 instead of paying $85 each through insurance that mostly goes straight to deductible.

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SpookyJones t1_iurzymr wrote

The recall coincided with needing a new machine. My doc wrote a script for a new non-Phillips machine. I was lucky, but had still been using the one with the faulty foam for years, so who knows.

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guilheb t1_iur6wyi wrote

I never stopped using mine, I didn’t want to go back to not sleeping good. It was only two years old, I suppose the foam didn’t have too much time to deteriorate. I got the replacement two weeks ago.

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Flatline2962 t1_iurozp5 wrote

As I understand it the foam is more or less okay unless you use an ozone cleaner or UV or something gets into the foam to break it down.

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Igoos99 t1_iusxp3l wrote

I got a recall notice from my doctor Phillip magnets in their masks. (And I don’t even have a Phillips machine. 🤷🏻‍♀️)

I guess I’m lucky. I was diagnosed after the recall and got a resmed machine. 🤷🏻‍♀️

Overall, using the cpap is awful but better than no oxygen.

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