Ah, I worked overnights at a Walmart 2020-21, and I was part of the in-house mod reset team, but there was some contracted out to companies like the one your friend works for. And it was always a giant shit show because shipping delays meant they didn't have the signage or whatever materials needed to do the reset, but said contractor showed up at the allotted time, and got paid to just go: "Welp, bye.", then we had to do it, lmao. THAT FUCKING SUNGLASSES TOWER, the signage for that came in 4 MONTHS after