The theory as I’m sure you’re aware (but some posters might not be) is that competition should motivate companies to fix stuff like that. While government doesn’t have the same profit incentive.

In the real world things don’t work out that way because governments use those private profit driven services, and don’t have nearly the same level of oversight, while private companies don’t get any competitive advantage for all their mistakes to be looked for and made public.

And so mistakes happen and get ignored all the time.