It’s what I see everyday at companies who went to offshored MSPs or whatever. They keep a few senior domestic workers who have that tribal knowledge and more or less know what they’re doing. Rest are just distant worker bees who have no real incentive to care. But the entire setup means that everything is so rigid in process and lacks higher level talent, that everyone gets stuck just treading water. “This is how <x> works, and so we just keep doing it” it’s all about keeping the lights on.

Ultimately it becomes nearly impossible for them to actually do anything new. There’s just no room for big change because the whole setup is so inflexible. Simply no one who has the time, talent, political power, and patience to say take <x> technology and run with a new implementation. No one who can be creative and see how the big picture puzzle pieces fit together for their own organization.

And eventually over time because change has become such a monumental task, they basically atrophy. Hopelessly out of date. They look at solutions and products that are too new to support a company still operating like it’s 2003 instead of 2023.