passinghere t1_j81yciq wrote on February 11, 2023 at 12:50 AM

Reply to comment by cmnorthauthor in Customer who bought 2 coffees at Starbucks hit with an erroneous $4K tip, forcing family to postpone trip to Thailand by sprlte

This is the worst thing... he didn't tip either

> The Tulsa, Oklahoma, resident paid using a credit card and said he selected the “no tip” option on the coffee chains’ computerized system and shelled out $11.83 on Jan. 7 for a venti Iced Americano and a venti Caramel Frappuccino with a single shot espresso for his wife.

ordinary-character_ t1_j827mi7 wrote on February 11, 2023 at 2:03 AM

Wow, then how does that even happen??

Mississimia t1_j82qqb3 wrote on February 11, 2023 at 4:48 AM

I used to work in IT. I'm sure he thought he selected the "no tip" option. But someone accidentally held their finger on the "4" key and most of these systems only allow input from the customer-facing side.

AgencyDelicious1933 t1_j82wulc wrote on February 11, 2023 at 5:52 AM

But then you might consider why the two checks the Starbucks sent out to cover the error 'bounced' 🤷‍♀️

Edit: so who's side was the "sticky 4 key" from

robbysmithky t1_j87rwzb wrote on February 12, 2023 at 7:19 AM

Most of these POS systems with these tip options are shady. Some you aren't even presented with a no tip option up front and have to select other options to give no tip. If I have to I'll start carrying cash again so I don't have to deal with this crap.