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switch8000 t1_j75l7qa wrote

They actually do investigate the 311 complaints. You will hear back in like 3-6 months.

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siggyrambler OP t1_j75lhnv wrote

Better late than never haha, but thanks for letting me know! I’ll keep a look out

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Captaintripps t1_j76ijdu wrote

Unlike 311 reports that go to the NYPD, the TLC actually does their job and takes them seriously. So there’s definitely a backlog, but someone is actually going to review your report and do something about it.

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mp90 t1_j770iwv wrote

I was very surprised when an investigator called me after I reported a possible credit card skimmer in a cab. It went to court even though I didn't feel comfortable attending (peak pandemic)

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Jota769 t1_j77b149 wrote

Seconding. NYC is actually shockingly good at investigating 311 complaints. I complained about a heat issue in my apartment that i reported and went unresolved for weeks. Got a call from my landlord literally two minutes after I filed the complaint and a repairman was here the next morning

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Dantheking94 t1_j77k0v9 wrote

Complained about a malfunctioning red light at an intersection near a high school, was fixed the next day.

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Adorableboba t1_j77nhpv wrote

I had something like this happened years ago at jfk. The driver only reluctantly started the meter when I gave him a different drop-off point to a black cab company I knew. (This was before Uber and lyft fyi). I filed a complaint to T & C, and the guy was ticketed 500 dollar fine about 3 to 4 months later.

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