Thank you. I agree about the safety, which is why I'm upset by the unsubstantiated claim.

When I wait in the lobby for my food to arrive, it gets to me considerably warmer than when I wait for the call from downstairs and then first get in the elevator to come down.

Some food items such as very thin crust pizza are especially sensitive and drop pretty rapidly in temperature when left at the front desk for even a couple of minutes, especially with a cold winter breeze every time the door opens.

It's interesting that you say that about the delivery services. I have noticed that they are not as good at keeping the food warm as the restaurant employees used to be.