There were only two MetroCard machines in my station for years (before OMNY) and one of them had a busted #1 button on the number pad… the local zip code had four 1’s in it so it was effectively unusable with credit cards. This went on for like 3 years. I asked the station agent next to the machine if they were ever going to fix it and she just shrugged. I’d seen other people complain about this to the station agent too. People missed trains all the time because of the lines.

Months later I finally got tired of the lines for the one working machine and emailed the MTA district manager for my station. It got fixed in like a week!

Just seems like some of the station agents truly do nothing. Why couldn’t she have communicated this shit up the chain? She sat there and watched these lines every morning and listened to people complain… but I guess did nothing.