> My only point was that this isn’t an NYU problem per se, the problem is systemic and only regulation can fix systemic issues.

Okay, fair point. Regulation is always helpful.

Nevertheless, even if it is systemic, I can't see how that exempts NYU here. They seem to be a particular egregious example, since they're one of the most prestigious hospitals in the city.

In fact, it might be good for the public if they're called on the carpet before everyone. It might scare the other hospitals into treating the public better.

EDIT: Plus, ideally there shouldn't be a need for advocates to drive people into doing their job. If that's necessary, isn't there something much more wrong?

I know someone else who had to do that for his mom. He nearly got arrested bc he had to be persistent to overcome the resistance of the doctors - twice.