Another very subtle thing one may not consider, is that to complement your point of the virtual visit, you as a client are potentially in a much more comfortable space that you are familiar with. For some, the process of commuting to see a specialist can be stressful, in contrast to doing a video call where you can prepare yourself at your comfort level, environment(s), and conditions.

Obviously different strokes and preferences for different folks, though giving people options versus outright-nothing are steps in the right direction!