I used to work for the Welfare Office in Philadelphia. When you have a high number of people who need help, you need a high number of staff to manage it. It's simple math, but let me give you an illustration.

When I started working at Welfare, caseworkers always used to complain that they'd come into full voicemail inboxes. A few months in, the state decided to double everyone's voicemail inbox capacity. Caseworkers still would come in to full voicemail inboxes, but now they were full with twice the messages.