ChiMello t1_iuikooc wrote
Reply to comment by [deleted] in Toured apartment, promised a unit at a certain price. I applied and now they are saying that unit will not be available and they won't refund the app fees. Next steps? by [deleted]
They should at least refund the deposit and the admin fee.
Legally they definitely could not keep the security deposit under the circumstances you describe. Ethically (and possibly legally) they shouldn't keep any of it including the application fee when you applied for an apartment that isn't available due to an error with their system. Keeping the application fee if someone is just turned down for the apartment after they are screened is one thing, your situation is different.
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