[deleted] OP t1_iuipl10 wrote on October 31, 2022 at 5:05 PM

Reply to comment by IMovedYourCheese in Toured apartment, promised a unit at a certain price. I applied and now they are saying that unit will not be available and they won't refund the app fees. Next steps? by [deleted]

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INFOborg t1_iujafhk wrote on October 31, 2022 at 7:23 PM

That's a good plan, but you should still ask them in your e-mail for more details regarding their system update failure, and the circumstances that led to the apartment not being available.

The more info they give you, the easier it is for them to hang themselves.

[deleted] OP t1_iujduvg wrote on October 31, 2022 at 7:46 PM

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IrlArizonaBoi t1_iujh6ht wrote on October 31, 2022 at 8:08 PM

Just go straight to the CC company.

[deleted] OP t1_iujx0hb wrote on October 31, 2022 at 10:00 PM

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jimbofranks t1_iujmp3p wrote on October 31, 2022 at 8:46 PM

They need to refund your money. Anything other than a full refund is a runaround. Just go to CC company and be done with it.

Gravelly-Stoned t1_iujw5x1 wrote on October 31, 2022 at 9:54 PM

I agree that you should just charge back thru the CC company. I had a bad experience with a theater who canceled a performance and then refused refund ticket costs (they were not cheap) without me going thru third party (PayPal). I had not contact or contact with paypal, so I had no reason or desire to involve them. I emailed Chase and sent documents (theater did email guests on cancellation before event). Chase gave me an immediate credit and forwarded a confirmation three weeks later. Never hear again from the theater or PayPal. Both lost a customer forevermore.