It’s possible being the call center I only saw the people that had problems. In a perfect world it works that way. My company had an app too. The times people would upload blurry or non itemized receipts then need to get new ones or an EOB is SO many.

Our app also has a 4 receipt limit. If you hit that limit? You had to fax in the receipt like it’s 1980.

And my goodness you try telling a man that didn’t bother looking into how these accounts work that he just forfeited $2750 because he didn’t use the money all year.