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SlyTrout t1_iu7ixjs wrote

I am not an expert in this area, but from a quick search it looks like you have different options based in what kind of mortgage you have. See the article below. It might be worth discussing other options with your lender.

https://www.forbes.com/advisor/mortgages/what-happens-after-mortgage-forbearance-lifts/

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hauntedavacado OP t1_iu7jjc7 wrote

I have found it incredibly hard to get in contact with anyone who can actually help. The whole process of applying for the modification in the first place was very difficult and all done through a document portal. Months of me submitting documents and then waiting for them to be reviewed just to find out the document wasn't exactly right, or that they needed additional doca. When I do call and speak to someone on the phone, they are never able to give me any information more than what I can find already in the portal.

Any advice for how i can get in contact with someone who actually has the power to assist me? Is there a trick to that? Does my mortgage company just have terrible customer service?

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SlyTrout t1_iu7mo0j wrote

I have never had a mortgage so unfortunately, I don't have any experiences that might help.

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