I have found it incredibly hard to get in contact with anyone who can actually help. The whole process of applying for the modification in the first place was very difficult and all done through a document portal. Months of me submitting documents and then waiting for them to be reviewed just to find out the document wasn't exactly right, or that they needed additional doca. When I do call and speak to someone on the phone, they are never able to give me any information more than what I can find already in the portal.

Any advice for how i can get in contact with someone who actually has the power to assist me? Is there a trick to that? Does my mortgage company just have terrible customer service?