Submitted by nrj3697 t3_yhx80u in personalfinance
I've read ally is having serious customer service issues and accounts getting frozen. Is anyone here experiencing this. I don't want to put my money there if it will get locked up or something. Any help is appreciated.
What bank do you use now?
I've got family members whose accounts I manage at Ally, Marcus, Schwab. Been with Ally about 10 years. They haven't screwed up too bad yet.
Had Ally for 5+ years never any issues.
That's good
Thats reassuring thank you
Have multiple Ally checking and savings accounts for 3 or so years. No issues at all.
Consider DiscoverBank as well, they've been around for a while.
And mother's maiden name
I've never had a problem with Ally (knock on wood). I can't comment on their Customer Service since I've never once had the need to contact them since I opened my account about 4 years ago.
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Have had ally for 5+ years. Reason was it is the best paying bank that also passed the Dodd Frank stress test the year I signed up, e.g. it's a pretty safe bank as they go. Most banks paying more are thus not very safe with investments and probably would be less likely to weather a huge financial downturn. Or their great rate is introductory and will change.
Recently I had to do a couple of customer service calls and waited for 3-4+ hours every time. Still highly recommend them. Have never needed in person banking services and their self service website and app is great. But I cancelled my Bank of America account after waiting in person over an hour one time. So basically all banks occasionally have crappy customer service. Ally just actually pays you in return.
Thats a good way to put it.
grokfinance t1_iug4t57 wrote
Wouldn't be overly worried. Account freezes happen at all banks. Lots of people post on r/personalfinance about Wells Fargo doing this. If you are super worried about it open a second savings account at a different bank and split your money so if something happens to Bank A you still have access to money from Bank B. This doesn't even have to be because of account being frozen. It could be computer glitch, ATM network error, bank getting hacked (I'm surprised this doesn't happen much more often) etc. I think about doing this from time-to-time but never have. I suppose one day when it comes back to bite me in the a** I'll wish I had.