At the time, I had no complaint. I just needed a routine exam so I could get a new prescription (and determine if I needed progressive lenses yet). The exam resulted in no Dx either.

I have a high deductible plan, so they billed my insurance, and I still had to pay. When I called the clinic to question the bill, they said "it was a medical exam, there's no billing error". And even though I told the person behind the counter exactly why I was there, they didn't clue me in there there are two different kind of exams. And the exam they gave me was not the kind that VSP would pay for.

How are people supposed to learn all these nuances?

I could have gone to JC Penny and paid nothing.