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graphixgurl747 t1_iua75tj wrote

It's 2022 and as Covid is a known thing companies aren't doing Covid exceptions anymore. Also this is not how a charge back works. The hotel is going by their policies that are established and you agreed to when you booked the reservation. Just because you don't like the outcome doesn't mean you didn't get the services you paid for.

I'm glad you and your wife are being careful but unfortunately this is just how it shakes out.

You cannot do a charge back for this. It would be one thing if you had paid, shown up and they denied you a room so in that case you're not getting what you paid for. In this case the hotel is following policy so you would not win the charge back.

You may try and contact the manager and see if perhaps you can get a discount for a future stay by emphasizing how you're being responsible but they are not obligated to give you anything.

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tdring22 OP t1_iua7tsh wrote

Thank you for the advice this is really shitty. I asked the front desk person when I cancelled to have the manager call me and never got a response

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graphixgurl747 t1_iuaebeu wrote

Try emailing and go up the chain of command with a "paper trail." And just use a hotel with a 24 hour policy in the future to save yourself the headache. I hope your wife feels better soon.

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