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DotAlyss OP t1_iyf1qxw wrote

Reply to comment by sonnyfab in Dealership repair trouble by DotAlyss

They told us that there was a leak and that it needed fixing. All we know is that the check engine light was on when we took it in and that it's on again after 10 miles.

There's no way for us to know that they actually did anything other than turn the light off temporarily.

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sonnyfab t1_iyf1zo2 wrote

Are you planning on accusing the dealership of charging you for a repair they didn't perform? Do you have any evidence whatsoever of this fraud?

It's far more likely there was a leak and it may or may not have needed fixing, but it was fixed and you were charged for that. Again, the mechanic doesn't guarantee that the repair they perform is the only one the car needs. That's not how car repairs ever work.

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DotAlyss OP t1_iyf2ge3 wrote

No, I just don't have any evidence that they fixed anything and neither do they? I figured if I asked nicely and explained that they've already made tons of money off me, they might cancel the charge and let me take the car to someone who can actually fix it.

They've apologized several times in the past about the oil changes and not having anyone in the shop who works on Volkswagens. They also told me they nearly broke a plate on the bottom of the car that they have to remove to drain the oil because they had a new person working on it.

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sonnyfab t1_iyf2rtm wrote

You are, of course, perfectly within your rights to ask them. They're just going to say no, though. Have a nice day.

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DotAlyss OP t1_iyf2u86 wrote

Okay, well thanks for being honest!

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[deleted] t1_iyf2zbh wrote

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DotAlyss OP t1_iyf3iot wrote

My dad has been bringing it there because it was bought there. I drive a different car now. Based on the state of my car now according to them, it's in worse condition then when it was brought in the day before. Are they allowed to break my car for free? The initial repair was $660 and now it's $3000 after 10 miles? Does that make any sense?

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[deleted] t1_iyf3r10 wrote

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DotAlyss OP t1_iyf4fqb wrote

You're right. I just don't think most people have their cars break 10mi after leaving the repair shop. Also, logically, if the car needed $3k more worth of repairs to begin with, wouldn't it have made more sense the first time it was brought in? Why would the dealership forgo that potential cash If that was initially the case? Also, they have told my dad several times they don't know how to deal with Volkswagens.

I've told him to go elsewhere but he's old fashioned and I bought it from that dealer.

Also, I live in Dallas and my brothers use my car to go to their part time jobs in fort worth. I don't see the purpose in driving an hour and a half to get a car serviced that I don't use anymore.

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t-poke t1_iyf5any wrote

You have an old German car. Those things break if you look at them the wrong way. Can’t really say they made it worse without any concrete evidence.

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DotAlyss OP t1_iyf6brs wrote

Ah, someone told me to check the error codes! They are different than before so I think they did fix it. They might have broke it in the other area to, but I can't prove that and it's fine if they did cause it's our fault for bringing it to them in the first place. As long as I can tell they fixed what they said they would, I'm all good! Lol. Thank you!!

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lost_in_life_34 t1_iyf4gfx wrote

I don't know about VW but I used to have a Honda and the check engine light would come on every six months no matter how little my wife and I drove. after a while I figured out it must be on a timer. easy to turn off too with instructions on YouTube.

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you have to look at the receipt for the repair explanation and they new estimate. i've had pep boys forget to clear the light and i'd do it myself. same with their new repair. most so called repairs aren't repairs but just normal wear and tear

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DotAlyss OP t1_iyf4uf1 wrote

Ah, okay! Yeah, they've told me before that there's nothing wrong and that the check engine light just comes on randomly sometimes. That's part of what makes it so difficult to believe that it actually needs $3k in repairs!

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