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Kintsukuroi85 OP t1_iych88b wrote

Reply to comment by 7dayweekendgirl in Quest Diagnostics Refusing to Refund Overpayment Due to Insurance Reassessment by Kintsukuroi85

They won’t give me an address to mail anything to. They also won’t give me the names of any of their “upper management”. I emailed the EOBs to the grunt on the other end of the phone and she said she’ll forward it up, but will not tell me who she is forwarding it up to. She said they don’t give out that information.

She also claims to not have a direct number and says she can’t make calls out, only receive calls. It’s so frustrating.

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TripleBs t1_iyd6p7o wrote

Every company that does business in your state has an address on file with the Secretary of State - the address that lawsuits / attorney correspondence can be served at.

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Kintsukuroi85 OP t1_iyd8hcu wrote

Thank you!

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CuriousPenguinSocks t1_iydy5c8 wrote

Sometimes you can find an address in the 'terms of service' for a company. It will either be a legal contact or the corporate address.

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tsnara t1_iycm4po wrote

The lawyer will know where to send it

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Kintsukuroi85 OP t1_iycnnro wrote

What? How?

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lastingfreedom t1_iycnuwk wrote

Hire a lawyer and trust their judgment as you understand it.

Quest is a slimeball company

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Kintsukuroi85 OP t1_iyco4zl wrote

I have a friend who is a lawyer I could ask, but I don’t know how she would just “know”. Is it a specific kind of lawyer I would need? I’ve never hired one before.

Alternatively, is there a consumer board I could go through?

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ruidh t1_iycq4ss wrote

The lawyer knows how to find the legal representative for the corporation in your state. It's the same way a lawyer knows how to serve a corporation with a lawsuit. Any licensed attorney is able to draft a demand for payment letter.

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Kintsukuroi85 OP t1_iycq8dg wrote

Thank you, I appreciate that! That makes a lot more sense.

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Kintsukuroi85 OP t1_iycqgj1 wrote

Another question: is this state-centric? We have another friend who is a lawyer who deals with insurance, but he is in another state.

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ruidh t1_iycqs07 wrote

A corporation has a registered representative in each state where they do business. The secretary of state maintains a database.

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Kintsukuroi85 OP t1_iycrdi4 wrote

Okay, so my Texas friend could get in touch with Quest’s Pennsylvania rep, basically?

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meamemg t1_iyczx0z wrote

Yes. Your friend should be able to send a letter on fancy letter head that says pay up or else. Hopefully that gets their attention and resolves it. Anything beyond that you probably want to switch to a lawyer who specializes in this stuff.

Alternatively, you might be able to convince the insurance company to pay you directly and take it out of their next payment to Quest. The insurance companies contact with Quest should allow for that.

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Kintsukuroi85 OP t1_iyd39o5 wrote

Thank you, I appreciate all of that!

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MoosePoots t1_iyd9gn0 wrote

You have to take the bar exam for each state you want to practice in, although there is an abbreviated one for additional states after you've passed the first.

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FVMAzalea t1_iycpumk wrote

Your lawyer friend can probably refer you to a lawyer that can help, if she can’t. Most lawyers will happily refer you to other lawyers who can solve the problem if they aren’t qualified to do it themselves.

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DBCOOPER888 t1_iyfd1ro wrote

It's not that they just know the address, it's that they know how to find the address based on their experience and knowledge of the law and legal system. You're paying them to navigate this process for you.

Like, what exactly do you think lawyers do all day?

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curveball21 t1_iyd5ws0 wrote

Every company registered in a state has a filing with the state auditor. It's usually available on the state auditor's website when you look up the business. They have the agent's name in the registration and that's where you send letters/lawsuits to.

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tsnara t1_iyco2ye wrote

Probably as simple as them calling the same number, identifying themself as an attorney and asking for their legal department.

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StrokeGameHusky t1_iydnzo9 wrote

Public record, you need an address for legal docs to be sent to, even if it’s just a PO Box

But they will check it, bc that’s where any important stuff would be sent

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TrogdorBurns t1_iydlrj8 wrote

Lexis Nexis or some other similar service that normal people can't afford.

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DBCOOPER888 t1_iyfcuo0 wrote

I mean, that's literally their job. Why do you think YOU are on the hook to find the address when you're hiring legal help who does this for a living?

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msarama t1_iydogqt wrote

Get on LinkedIn, find someone at the vp Level and send them a message.

Usually works for me

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Kintsukuroi85 OP t1_iydrbby wrote

Amazing, I wouldn’t have thought of that! Thank you!

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wamih t1_iyejjom wrote

Be careful just messaging on LinkedIn, go through proper channels, and 100% don't send private information through LinkedIn.

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Kintsukuroi85 OP t1_iyeu6xv wrote

Oh, for sure! Just enough to get a name and position, I imagine.

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