thinkcarefuly t1_iychsz0 wrote on November 30, 2022 at 11:17 AM

I’m having the same issue. Their invoices had a larger out of pocket balance than my insurance EOB. I was told to email the EOB but no one replied. I had to have my insurance call over to them to fix the balance. I asked for a refund and the representative transferred me to a supervisor who themselves have to send a request to a refund supervisor. When I checked back in 4-7 weeks the refund is still on hold. I did get the contact info for one of their supervisors (who apparently works for a separate company) and they too promised a refund in 4-7 weeks. Which has not arrived either. I’m thinking of doing a credit card chargeback. Does that have a 60 day limit?

Kintsukuroi85 OP t1_iyci53w wrote on November 30, 2022 at 11:21 AM

Well first I just want to say I’m sorry you’re going through this, but also in an unfortunate way it’s nice to know I’m not alone. Yes, everything you said is exactly in line with my experience. They told me the refund was in the mail in September and when it never arrived, I called back and it’s been this garbage ever since.

You can call your credit card company and ask. I’m sure different ones have different terms. Mine was from my checking and obviously was paid over a year ago, so I’m pretty sure I wouldn’t have any recourse on that.